Stop manually copying form responses into ServiceNow tickets. Redbird AI syncs Google Forms submissions directly into ServiceNow incidents, service requests, and change records — routing, enriching, and tracking intake automatically across your service desk.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
When users submit an IT issue through Google Forms, Redbird instantly creates a ServiceNow incident with the right priority, category, and assignment group. Form data maps to incident fields automatically, eliminating manual ticket creation and ensuring consistent categorization.
Google Forms captures service requests from employees — hardware orders, access requests, software installations. Redbird reads the submission, determines the correct ServiceNow catalog item and assignment group, then creates the request with proper workflow routing and approvals.
When Google Forms collects recurring issue reports or feedback patterns, Redbird aggregates similar submissions and creates ServiceNow problem tickets. It links related incidents, adds context from form responses, and triggers root cause analysis workflows.
After form submissions create ServiceNow tickets, Redbird tracks incident status and resolution notes, then updates a connected Google Sheet with ticket numbers, current state, and resolution summaries. Submitters get automatic visibility without accessing ServiceNow directly.
Google Forms collects change approval responses and impact assessments from stakeholders. Redbird attaches this structured feedback to ServiceNow change records, updates risk scores based on responses, and triggers approval workflows when thresholds are met.
When Google Forms responses indicate critical issues — outages, security concerns, data loss — Redbird creates P1 ServiceNow incidents and immediately notifies on-call teams. It extracts urgency signals from form text, escalates appropriately, and ensures SLA clocks start instantly.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Google Forms and ServiceNow with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird AI understands both Google Forms response schemas and ServiceNow's ITSM data model — mapping unstructured form text to structured incident fields, catalog items, and CMDB relationships.
Redbird interprets Google Forms submissions — parsing free text descriptions, extracting priority signals, identifying affected services — and maps them to ServiceNow's structured fields: incident categories, urgency levels, assignment groups, configuration items. It handles conditional logic, validates data against ServiceNow reference fields, and maintains relational integrity across incidents, requests, and changes. No rigid field mapping required — Redbird adapts to how your teams actually describe issues in forms.
faster than manually transcribing form submissions into ServiceNow tickets
Redbird can pull from Google Forms and ServiceNow simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Google Forms or ServiceNow.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Google Forms into ServiceNow, or from ServiceNow back into Google Forms. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automation from any Google Forms submission or ServiceNow state change — Redbird handles the rest.
Trigger when any user submits a Google Form, capturing all response data and metadata.
Trigger only when a form submission includes specific keywords, selections, or field values.
Trigger when numeric ratings, urgency indicators, or volume patterns cross defined thresholds.
Write status updates, ticket numbers, or resolution notes back to the connected response spreadsheet.
Generate a new pre-filled form response for follow-up surveys or status checks.
Export completed form submissions to long-term storage after ServiceNow processing is complete.
Trigger when ServiceNow incidents transition between states — new, in progress, resolved, closed.
Trigger when approval workflows complete on catalog requests originated from forms.
Trigger when tickets created from form submissions approach or exceed SLA targets.
Generate ServiceNow incidents with full field mapping, assignment, and categorization from form responses.
Append additional form data, user details, or parsed text to existing ServiceNow incident records.
Identify and relate new form responses to open incidents or problems based on content similarity.
Connect Google Forms and ServiceNow in minutes. Redbird AI handles the mapping, routing, and sync logic — so your service desk runs on autopilot from the moment users submit forms.