Redbird AI syncs support tickets, agent performance metrics, and customer interaction data from Freshdesk directly into Looker for real-time analysis. Stop exporting CSVs, writing custom ETL scripts, or waiting on engineering to update support dashboards.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Automatically push ticket creation, status changes, and resolution data from Freshdesk into your data warehouse for live Looker reporting. Support leaders see up-to-the-minute SLA performance, backlog trends, and team capacity without manual exports.
Enrich Looker customer models with Freshdesk ticket frequency, sentiment, and escalation patterns. Product and CS teams analyze which accounts show support friction alongside usage metrics to prioritize retention efforts.
Automatically aggregate Freshdesk ticket tags, response times, and satisfaction scores into scheduled Looker reports. Leadership receives consistent, metric-governed support insights without analyst intervention each week.
Monitor real-time ticket queue depth and SLA breach rates in Looker, triggering notifications when predefined thresholds are crossed. Managers proactively adjust staffing or escalate resources before customer experience degrades.
When Looker identifies product usage spikes, error rate increases, or feature adoption drops, automatically generate support tickets with context and data. Support teams get ahead of inbound volume with proactive outreach to affected customers.
Move closed Freshdesk tickets, agent notes, and customer communications into long-term warehouse storage queryable through Looker. Compliance and insights teams access historical support patterns without bloating operational databases.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Freshdesk and Looker with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird AI understands Freshdesk's ticket structure and Looker's semantic modeling layer, so your support data flows into governed metrics automatically.
Redbird learns your Freshdesk ticket fields, custom properties, agent groups, and satisfaction survey responses, then maps them to your Looker dimensions and measures. The platform recognizes when ticket statuses change, when tags are applied, and which fields matter for SLA calculations. You get clean support data in your warehouse with consistent field naming, proper timestamping, and relationships preserved between tickets, agents, customers, and conversations.
faster than building custom Freshdesk API extractors and LookML models
Redbird can pull from Freshdesk and Looker simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Freshdesk or Looker.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Freshdesk into Looker, or from Looker back into Freshdesk. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from ticket events in Freshdesk or metric changes in Looker—Redbird handles the connection logic and data transformation.
Triggers when a customer submits a ticket through any Freshdesk channel.
Fires when a ticket moves between open, pending, resolved, or custom statuses.
Triggers when a customer completes a satisfaction survey for a resolved ticket.
Opens a new support ticket with custom fields, priority, and assignment.
Modifies ticket status, tags, priority, or custom field values.
Appends agent-only notes to tickets with data from external systems.
Fires when a Looker report runs on its configured schedule.
Triggers when a Looker alert condition is met based on metric thresholds.
Fires when underlying data for a Looker dashboard updates from the warehouse.
Generates a new saved Looker query with specific dimensions and filters.
Modifies dimension definitions or measure calculations in the semantic layer.
Delivers a Looker dashboard or Look to specified recipients on a defined cadence.
Redbird AI connects Freshdesk and Looker in minutes, not sprints. Get your support data into governed analytics without custom engineering or brittle API scripts.