Redbird AI automatically syncs support tickets with behavioral analytics so you can see what users did before they contacted support. Stop manually exporting ticket data, cross-referencing sessions, and building one-off reports to understand the product issues driving support volume.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Automatically append the last 10 user interactions, visited pages, and feature usage to every new Freshdesk ticket. Support agents see what the user was doing before they ran into trouble, eliminating back-and-forth questions and speeding up resolution.
Send ticket metadata including category, priority, and customer info to Heap as custom events. Analyze which features generate the most support load, correlate ticket volume with recent product releases, and identify high-friction flows that need product fixes.
Monitor Freshdesk for tickets tagged with specific error types or product areas. When volume crosses thresholds, trigger analysis in Heap to identify which user segments and interaction patterns correlate with the spike, then route findings to the right product owner.
Push all ticket creation events and resolution data to Heap as custom user properties. Create segments comparing users who contacted support against those who solved issues via help docs or product flows, then analyze behavioral differences to improve self-service.
When a ticket is created, query Heap for where the user is in key funnels like onboarding, checkout, or feature adoption. Add this context as custom fields in Freshdesk so agents understand friction points and can provide targeted guidance.
Combine ticket volume, categories, and resolution times from Freshdesk with session replay links and drop-off analysis from Heap. Automatically compile reports showing which product flows generate disproportionate support load and quantify the impact on team efficiency.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Freshdesk and Heap with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands both Freshdesk's ticket structure and Heap's event schema, so you can connect support data with behavioral analytics without writing custom code or building fragile point-to-point integrations.
Redbird maps Freshdesk objects like tickets, contacts, agents, and custom fields to Heap's user properties, custom events, and session data automatically. The platform understands ticket lifecycle stages, SLA timers, and tag hierarchies in Freshdesk, while interpreting Heap's auto-captured events, retroactive segmentation, and user journey paths. You can enrich tickets with session context, push support events to Heap for funnel analysis, or build cross-system reports without maintaining field mappings or dealing with API rate limits.
faster than building custom scripts to correlate support tickets with user sessions
Redbird can pull from Freshdesk and Heap simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Freshdesk or Heap.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Freshdesk into Heap, or from Heap back into Freshdesk. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start from any support ticket event in Freshdesk or user interaction in Heap, then automate analysis, enrichment, and reporting across both systems.
Fires when a customer submits a ticket through any channel including email, chat, or portal.
Triggers when a ticket is escalated or de-escalated to a different priority level.
Fires when an agent or automation applies a tag like 'bug', 'feature-request', or custom category.
Update ticket with structured data like user segment, funnel stage, or session replay URL.
Append internal notes with behavioral insights, recent user activity, or product context for agents.
Route tickets to specific agents or teams based on product area or user journey context from Heap.
Fires when a user performs a specific action like button click, form submission, or page view.
Triggers when user behavior qualifies them for a behavioral cohort or they no longer match criteria.
Fires when Heap detects JavaScript errors, failed API calls, or unusual interaction patterns in a session.
Send support ticket data to Heap as a custom event tied to a user for retroactive funnel analysis.
Add support history, ticket count, or resolution time as user-level properties in Heap for segmentation.
Retrieve recent pageviews, interactions, and session replay links for a specific user to enrich tickets.
Sync Freshdesk with Heap to surface product issues faster and give support teams the behavioral context they need. Redbird handles the integration so you can focus on reducing friction instead of wrangling data.