Sync customer engagement data with support context automatically. Stop manually tracking which campaigns drive tickets, copying user attributes between systems, or losing context when customers move from marketing to support.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
When users unsubscribe or mark messages as spam in Braze, automatically create prioritized Freshdesk tickets for your CX team to investigate. Include full campaign context, message content, and user journey history so agents can respond appropriately.
When a customer opens a support ticket in Freshdesk, immediately update their Braze profile and suppress them from promotional campaigns. Prevent sending marketing messages to frustrated customers until their issue is resolved.
Automatically append recent Braze campaign interactions, engagement scores, and lifecycle stage to Freshdesk tickets as they're created. Give agents full context on what emails, push notifications, or in-app messages the customer received before contacting support.
When high-value tickets close in Freshdesk with positive CSAT ratings, automatically trigger personalized re-engagement campaigns in Braze. Use ticket resolution details to customize messaging and rebuild trust with customers who had issues.
Automatically analyze Braze send volumes and Freshdesk ticket creation patterns to identify which campaigns or message types correlate with support volume increases. Break down by customer segment, channel, and campaign tag to catch issues early.
Monitor Freshdesk tickets for tags like 'promo-code-issue' or 'email-broken-link' and immediately alert Braze campaign owners. Include affected campaign IDs, send counts, and ticket volume so teams can pause sends or fix issues fast.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Braze and Freshdesk with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird AI understands both Braze's event-driven engagement architecture and Freshdesk's ticket lifecycle, so you can connect marketing actions to support outcomes without custom code.
Redbird automatically maps Braze user attributes, custom events, and campaign metadata to Freshdesk contact fields, ticket properties, and conversation threads. It understands Canvas step IDs, campaign variants, message channels, ticket priorities, SLA statuses, and agent assignments. No need to manually define field mappings or write transformation logic — Redbird learns your naming conventions and keeps data flowing even when schemas change.
faster campaign-to-ticket analysis vs. manual CSV exports and VLOOKUP
Redbird can pull from Braze and Freshdesk simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Braze or Freshdesk.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Braze into Freshdesk, or from Freshdesk back into Braze. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from any Braze campaign event or Freshdesk ticket status change — Redbird handles the rest.
Triggers when a user opts out of any Braze messaging channel globally or from specific subscription groups.
Fires when Braze messages hard bounce, soft bounce, or fail to deliver due to invalid tokens or spam filtering.
Triggers when users finish a multi-step Canvas flow or exit early due to conversion or exception rules.
Write support interaction data, ticket counts, or CSAT scores back to Braze user profiles for segmentation.
Dynamically suppress users from campaigns or add them to VIP segments based on Freshdesk ticket activity.
Initiate personalized Braze message flows immediately when Freshdesk tickets resolve or escalate.
Fires when a customer opens a support ticket via email, chat, phone, or web portal in Freshdesk.
Triggers when tickets move between statuses or are at risk of violating response or resolution SLA thresholds.
Fires when customers submit satisfaction ratings after ticket resolution, including score and comments.
Generate new Freshdesk tickets from Braze events with pre-populated campaign context and urgency levels.
Append Braze engagement scores, lifecycle stages, or campaign history to Freshdesk contact records.
Append Braze campaign details or user journey context as internal notes for agent reference during resolution.
Stop losing context between marketing and support. Connect Braze and Freshdesk with Redbird AI and see how customer engagement impacts support outcomes in real time.