Sync incidents, requests, and service metrics from ServiceNow directly into Snowflake for analysis. Stop exporting CSVs, writing custom ETL scripts, or waiting on engineering to move operational data into your warehouse.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Automatically sync all incidents, service requests, and change tickets from ServiceNow into structured Snowflake tables as they're created or updated. Enable your analytics team to query live ITSM data without hitting ServiceNow APIs or building fragile extraction pipelines.
Flow SLA achievement data, response times, and resolution metrics from ServiceNow into Snowflake fact tables. Power BI tools and executive dashboards with warehouse-scale queries on service delivery performance without impacting production ServiceNow instances.
Lookup customer tier, contract details, and usage patterns stored in Snowflake when new high-priority incidents are opened in ServiceNow. Automatically add enrichment fields to tickets so support teams have full context without switching systems.
Automatically move resolved incidents, closed change requests, and audit logs from ServiceNow into Snowflake long-term storage tables. Maintain complete compliance history while keeping ServiceNow clean and performant.
When data quality checks or ML models running in Snowflake detect anomalies—like missing data loads or schema drift—automatically create prioritized incidents in ServiceNow and route them to the appropriate resolver groups.
Flow Configuration Management Database records from ServiceNow into Snowflake dimension tables. Join hardware assets, software licenses, and infrastructure components with cloud spend, usage telemetry, and depreciation models already in the warehouse.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize ServiceNow and Snowflake with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands ServiceNow's complex relational schema and Snowflake's semi-structured data capabilities, so you can move and transform ITSM data without mapping tables manually.
Redbird automatically maps ServiceNow objects like incident, change_request, cmdb_ci, and task tables to Snowflake schemas—handling reference fields, journal entries, and audit history. It understands sys_id relationships, workflow states, and assignment groups without requiring you to document your ServiceNow data model. When ticket structures change or custom fields are added, Redbird adapts schema evolution in Snowflake automatically.
faster than building custom ServiceNow-to-Snowflake ETL pipelines
Redbird can pull from ServiceNow and Snowflake simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either ServiceNow or Snowflake.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from ServiceNow into Snowflake, or from Snowflake back into ServiceNow. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start workflows from any ServiceNow ticket event or Snowflake query result—then take action in either system automatically.
Fires when a new incident is opened or when priority, state, or assignment fields change.
Triggers when a change request moves to approved state and is ready for implementation.
Fires when any SLA condition is breached on incidents, requests, or tasks.
Open a new incident in ServiceNow with specified priority, category, assignment group, and description.
Modify priority, state, assignment, or custom fields on existing incidents, requests, or tasks.
Append internal work notes or customer-facing comments to tickets with context from other systems.
Fires when a scheduled or on-demand SQL query in Snowflake returns one or more rows.
Triggers when new rows are added to specified Snowflake tables via Snowpipe, streams, or INSERT operations.
Fires when metric queries detect nulls, duplicates, or values outside expected ranges in warehouse tables.
Write new records into Snowflake tables with automatic schema matching and type conversion.
Modify rows in Snowflake tables based on key matches, handling merges and upserts automatically.
Run arbitrary SQL statements in Snowflake—useful for triggering stored procedures or refreshing materialized views.
Stop building custom integrations between ServiceNow and Snowflake. Redbird connects your ITSM platform to your data warehouse so operational data flows automatically—no engineering required.