Automate ticket creation from support emails, sync communication history to incidents, and eliminate manual copy-paste between your inbox and service desk. Redbird AI connects Outlook and ServiceNow so your IT teams stop doing data entry and start resolving issues faster.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Route support emails from specific mailboxes or subjects directly into ServiceNow as properly categorized incidents. Redbird extracts issue details, priority signals, and requester information from email content and creates structured tickets with accurate assignment groups and urgency levels.
Automatically attach email threads, replies, and attachments to their corresponding ServiceNow incidents based on ticket numbers or email participants. Teams get complete context without manually forwarding emails or copying conversation details into work notes.
Automatically schedule implementation windows and stakeholder review meetings in Outlook calendars when change requests move to approved status. Redbird creates calendar events with CAB attendees, change details, and maintenance window timing pulled directly from ServiceNow records.
Send targeted email notifications to incident owners and managers when P1 or P2 tickets approach or exceed SLA response times. Emails include incident summary, time remaining, escalation contacts, and direct links to ServiceNow records for immediate action.
Capture replies to ServiceNow notification emails sent via Outlook and append them as work notes on the corresponding incident. Teams can provide updates directly from their inbox without switching to ServiceNow, keeping all communication synchronized.
Pull ServiceNow metrics on ticket volume, resolution times, SLA compliance, and assignment group performance, then format and send automated weekly digest emails through Outlook. Reports include trend analysis, top issues, and comparative data across teams and time periods.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Outlook and ServiceNow with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands both Outlook's email metadata and attachment structures and ServiceNow's CMDB, incident taxonomy, and workflow states to intelligently route and sync data between communication and service management.
Redbird maps Outlook sender information, subject patterns, and email body content to ServiceNow's incident fields, configuration items, and assignment logic. The platform recognizes ticket references in email threads, extracts urgency signals from message content, and maintains bidirectional sync between communication history and work notes. Redbird handles ServiceNow's relational data model—linking incidents to problems, changes to CIs, and requests to fulfillment tasks—while preserving Outlook's conversation threading and attachment metadata.
faster than manually creating tickets from emails or copying communication into ServiceNow
Redbird can pull from Outlook and ServiceNow simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Outlook or ServiceNow.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Outlook into ServiceNow, or from ServiceNow back into Outlook. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from any email event in Outlook or any incident, change, or request update in ServiceNow.
Trigger when emails arrive in shared support mailboxes or specific folders based on sender, subject, or content.
Trigger when emails are marked with specific flags, categories, or importance levels by users or rules.
Trigger when calendar events are created, modified, or canceled with specific attendees or subjects.
Send templated or dynamic emails through specific mailboxes with ServiceNow data, attachments, and formatting.
Schedule meetings in Outlook calendars with participant lists, location details, and Teams links pulled from ServiceNow.
Organize processed emails into specific folders and apply categories or flags based on ServiceNow processing results.
Trigger when new incidents are logged or when existing incidents change state, priority, or assignment group.
Trigger when incident or request SLA timers reach warning thresholds or exceed committed response times.
Trigger when change requests move to approved status or when CAB approvals complete for implementation scheduling.
Create new ServiceNow incidents with category, urgency, impact, and assignment routing based on email content analysis.
Append communication details, email content, or status updates as work notes on incidents, changes, or requests.
Modify incident assignment groups, individual assignees, priority, or state based on email-based approvals or escalations.
Stop manually creating ServiceNow tickets from support emails. Redbird AI syncs Outlook and ServiceNow so your IT teams can focus on resolution instead of data entry.