Automate the flow between enterprise IT service management and team project boards. Stop manually creating Trello cards from ServiceNow incidents, copying ticket updates between systems, or tracking SLA-critical work across disconnected platforms.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Route critical P1 and P2 incidents from ServiceNow directly to designated Trello boards for stakeholder visibility. Cards include incident details, priority labels, and assignment information. Teams stay informed without accessing ServiceNow directly.
When ServiceNow incidents move from 'In Progress' to 'Resolved' or 'Closed', Redbird automatically advances corresponding Trello cards to matching list stages. Keeps project boards accurate without manual card dragging. Eliminates status sync gaps between IT operations and project teams.
Capture feedback and updates from non-ServiceNow users who collaborate in Trello. Comments posted on incident-linked cards automatically append to ServiceNow work notes with proper attribution. Maintains complete audit trail in the system of record.
When deployment tasks tracked in Trello boards are completed, Redbird automatically updates the linked ServiceNow change request status to 'Closed' with completion timestamps. Ensures change management records reflect actual project completion without duplicate data entry.
Monitor ServiceNow SLA compliance and automatically create alert cards in Trello when incidents are at risk of breaching response or resolution SLAs. Cards include countdown timers and severity flags. Gives non-IT stakeholders visibility into time-sensitive issues without overwhelming them with ServiceNow access.
Aggregate completed incident cards from Trello boards and push structured summaries back to ServiceNow as reports or knowledge base articles. Redbird analyzes resolution patterns, common issues, and team velocity. Transforms lightweight Trello tracking into enterprise documentation.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize ServiceNow and Trello with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands ServiceNow's enterprise ITSM data structures and Trello's visual board hierarchy — mapping incidents, change requests, and workflow states to cards, lists, and labels intelligently.
Redbird natively understands ServiceNow incident tables, assignment groups, priority matrices, SLA definitions, and CMDB relationships. It also interprets Trello board structures, custom fields, label taxonomies, and card power-ups. Map complex ServiceNow ticket hierarchies to simple Trello workflows without manual field configuration. The AI handles schema differences, status vocabulary translation, and bi-directional reference linking automatically.
faster than building custom ServiceNow-Trello webhooks and maintaining field mappings
Redbird can pull from ServiceNow and Trello simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either ServiceNow or Trello.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from ServiceNow into Trello, or from Trello back into ServiceNow. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start workflows from any ServiceNow incident event or Trello card activity — Redbird handles the rest across both systems.
Fires when a new incident is logged in ServiceNow with configurable priority or category filters.
Triggers when an incident's priority is escalated or de-escalated between P1-P5 levels.
Activates when an incident approaches or exceeds defined SLA response or resolution thresholds.
Change incident state to In Progress, On Hold, Resolved, or Closed with optional resolution notes.
Append timestamped work notes or comments to incident records with attribution.
Transfer incident ownership to different assignment groups or individual technicians based on workflow logic.
Fires when a new card is added to specified boards or lists in Trello.
Triggers when a card is dragged to a specific list, indicating workflow stage progression.
Activates when team members post comments on cards, capturing stakeholder feedback.
Add new cards to designated boards with titles, descriptions, labels, due dates, and member assignments.
Automatically advance cards through workflow stages by moving them to different lists.
Modify card priority labels, custom field values, due dates, or checklists based on external triggers.
Stop manually syncing ServiceNow incidents with Trello boards. Redbird AI connects your enterprise ITSM platform with team project workflows in minutes, not weeks of custom integration work.