Automate the flow between IT service management and enterprise content. Stop manually copying incident details into SharePoint documents, chasing down attachments, or keeping knowledge bases in sync across both systems.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
When incidents close in ServiceNow, automatically create organized folders in SharePoint with the full incident record, all attachments, resolution notes, and related change requests. Build a searchable archive without manual exports or file uploads.
Keep your internal knowledge portal current by automatically publishing approved ServiceNow KB articles to SharePoint pages. Maintains version control, preserves formatting, and updates existing articles when they're revised in ServiceNow.
When critical documents are rejected or require IT review in SharePoint approval processes, automatically generate ServiceNow incidents with document links and context. Routes to the right assignment group based on document type and metadata.
Automatically compile ServiceNow incident data into formatted Word documents stored in SharePoint. Include metrics, trend analysis, and incident breakdowns by category, priority, or team—ready for leadership review without manual report building.
When change requests are created in ServiceNow, automatically pull required compliance documentation, runbooks, or approval forms from SharePoint based on change category. Ensures all changes have proper documentation without manual hunting.
Monitor sensitive SharePoint libraries for changes to SOP documents, security policies, or configuration files. Automatically create ServiceNow incidents or tasks when unauthorized modifications occur, including file version details and editor information.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize ServiceNow and SharePoint with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands ServiceNow's incident, change, and knowledge management schemas alongside SharePoint's document libraries, metadata, and content types—no custom mapping required.
Redbird maps ServiceNow incident fields, assignment groups, and CMDB relationships to SharePoint folders, metadata columns, and content types automatically. It understands attachment handling in both systems, preserves document versions, and handles SharePoint's taxonomy structure when organizing ServiceNow data. The AI knows when to create new document libraries versus updating existing files, and how to maintain audit trails across both platforms.
faster than exporting ServiceNow reports and manually uploading to SharePoint
Redbird can pull from ServiceNow and SharePoint simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either ServiceNow or SharePoint.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from ServiceNow into SharePoint, or from SharePoint back into ServiceNow. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from incident updates, knowledge article changes, document uploads, or any event across ServiceNow and SharePoint.
Trigger when new incidents are logged or existing tickets change state, priority, or assignment group.
Trigger when change requests move through approval workflows or reach specific states like scheduled or implemented.
Trigger when KB articles are published, updated, or retired in the ServiceNow knowledge base.
Generate new ServiceNow incidents with custom fields, assignment rules, and file attachments from SharePoint.
Modify CI records in the configuration management database with documentation references or compliance status.
Append work notes or comments to ServiceNow incidents and change requests with links to SharePoint documents.
Trigger when files are added to specific SharePoint libraries or when existing documents are edited or versioned.
Trigger when SharePoint approval workflows complete, are rejected, or require escalation.
Trigger when specific metadata fields update on SharePoint list items or documents, like status or department tags.
Generate organized SharePoint folders and upload files with proper naming conventions and metadata.
Modify SharePoint document properties, content types, or taxonomy tags based on ServiceNow incident data.
Publish formatted content to SharePoint intranet pages from ServiceNow knowledge articles or incident summaries.
Sync ServiceNow with SharePoint and stop manually bridging ITSM and content management. Build intelligent workflows between incident tracking and enterprise documentation in minutes.