Sync engineering work with IT operations automatically. Stop manually duplicating incident tickets, copying release notes between systems, or chasing engineers for status updates when incidents escalate.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
When a ServiceNow incident hits P1 severity or requires engineering investigation, automatically create a linked Jira issue with full context, affected systems, and troubleshooting notes. Engineering sees what matters without ServiceNow access.
Keep ServiceNow change management in sync with actual deployment status from Jira. When releases move from staging to production, update change requests with deployment timestamps, build versions, and completion status without manual CAB updates.
Notify ServiceNow incident owners the moment a linked Jira bug moves to done or deployed. Update incident resolution notes with fix versions and deployment details so support teams know exactly when issues are resolved in production.
When root cause analysis in ServiceNow identifies a problem that needs engineering work, automatically generate a Jira issue with problem details, affected services, and historical incident data. Track technical debt that originates from operational patterns.
Pull current sprint status, planned release dates, and deployment schedules from Jira into ServiceNow incident timelines. Give support teams accurate ETAs based on actual engineering velocity instead of guesswork or Slack messages.
Track how quickly ServiceNow incidents become Jira issues, time to first engineering response, and resolution time for escalated problems. Identify bottlenecks in the ops-to-dev workflow with unified metrics that span both platforms.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Jira and ServiceNow with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands both Jira's agile project structures and ServiceNow's ITSM data model, mapping engineering workflows to IT operations without custom field configuration.
Redbird maps Jira issue types, custom fields, sprint metadata, and release versions to ServiceNow's incident, problem, and change request schemas automatically. Our AI understands how to link Jira epics to ServiceNow configuration items, match severity levels between systems, and sync assignee data across Atlassian users and ServiceNow assignment groups. No need to manually configure field mappings every time your teams add custom fields or change workflows.
faster than building custom REST API integrations between Jira and ServiceNow
Redbird can pull from Jira and ServiceNow simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Jira or ServiceNow.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Jira into ServiceNow, or from ServiceNow back into Jira. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from any event in Jira or ServiceNow and take action across both platforms instantly.
Trigger when any Jira issue is created, updated, or transitioned between workflow states.
Trigger when a sprint starts, completes, or when sprint scope changes significantly.
Trigger when a release is marked as released, archived, or when release dates are modified.
Create new Jira issues or update existing ones with custom fields, labels, and attachments.
Post comments to Jira issues with data from ServiceNow or other connected systems.
Move issues through workflow states based on external events like ServiceNow incident resolution.
Trigger when new incidents are logged or when priority/severity levels change.
Trigger when change requests are created, approved, or scheduled for implementation.
Trigger when problem investigations are created or when root cause analysis is completed.
Generate new ServiceNow incidents or problem records with full context from engineering systems.
Modify incident states, add work notes, and update resolution details automatically.
Create relationships between incidents, problems, changes, and configuration items programmatically.
Connect Jira and ServiceNow in minutes and start automating the handoff between engineering and IT operations. Stop losing context when incidents escalate.