Redbird AI syncs Gmail with ServiceNow to automate incident creation, route support requests, and keep your service desk updated without manual data entry. Stop copying email details into tickets and let AI handle the flow between inbox and ITSM platform.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Parse incoming support emails and automatically generate ServiceNow incidents with extracted priority, category, and description. Route tickets to the right assignment groups based on email content and sender domain. Eliminate manual ticket creation from your inbox.
Monitor ServiceNow incidents approaching SLA thresholds and trigger targeted Gmail alerts to stakeholders. Include ticket details, time remaining, and direct links to the incident. Keep teams proactive about critical service commitments.
Capture entire Gmail conversation threads related to service requests and append them as work notes in corresponding ServiceNow incidents. Maintain complete audit trails without manual copying. Link email participants to incident watchers automatically.
Generate formatted incident summary reports from ServiceNow data and deliver them through Gmail to leadership teams. Include trend analysis, resolution times, and priority breakdowns. Schedule automatically without manual report building.
Process approval emails from stakeholders and update corresponding ServiceNow change requests with approval status and comments. Extract decision details from email body and update change workflow states. Close the loop between email approvals and ITSM records.
Pull contact information, organization details, and interaction history from Gmail and sync to ServiceNow user profiles. Maintain up-to-date requester information across both systems. Improve incident assignment accuracy with enriched user data.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Gmail and ServiceNow with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands Gmail message structures and ServiceNow's CMDB, incident tables, and workflow schemas to automate the bridge between email communication and enterprise ITSM.
Redbird's AI parses Gmail message bodies, headers, and metadata to intelligently populate ServiceNow incident fields like short description, urgency, impact, and category. It understands ServiceNow's table relationships between incidents, users, configuration items, and assignment groups. The system learns your routing rules and field mapping conventions, then applies them consistently across every email-to-ticket workflow without manual configuration.
faster than manually creating ServiceNow tickets from support emails
Redbird can pull from Gmail and ServiceNow simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Gmail or ServiceNow.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Gmail into ServiceNow, or from ServiceNow back into Gmail. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from any Gmail message or ServiceNow incident event and execute actions across both platforms.
Trigger when Gmail receives an email matching specific labels, sender domains, or subject line patterns.
Trigger when an email arrives with PDFs, images, or other file types that need ServiceNow documentation.
Trigger when a user stars an email that should be escalated or tracked in ServiceNow.
Compose and send Gmail messages with ServiceNow incident details, formatted tables, and dynamic content.
Tag Gmail conversations with labels indicating ServiceNow ticket status or processing state.
Clean up Gmail inbox by archiving processed emails or moving them to specific folders after ticket creation.
Trigger when new ServiceNow incidents are logged or when existing incidents change state or priority.
Trigger when ServiceNow incidents approach or exceed SLA thresholds requiring immediate notification.
Trigger when ServiceNow tickets are reassigned to different teams or individuals for routing notifications.
Generate new ServiceNow incidents or update existing records with email data, work notes, and status changes.
Append email conversation details as work notes to ServiceNow incidents for complete documentation.
Sync contact information from Gmail into ServiceNow user tables or configuration item records.
Connect Gmail and ServiceNow with Redbird AI to eliminate manual ticket creation and keep your service desk synchronized with incoming support requests.