Stop manually copying incident details between chat and tickets. Stop switching contexts to check ticket status. Redbird AI syncs Microsoft Teams conversations with ServiceNow workflows, routes service requests automatically, and brings ITSM alerts directly into your team channels.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
When team members mention critical issues in specific channels, Redbird automatically creates ServiceNow incidents with full context, attachments, and conversation history. The system extracts priority signals, affected services, and user details from chat threads to pre-populate incident fields.
Critical and high-priority incidents trigger immediate Teams notifications in designated channels, automatically mentioning the current on-call engineer. Redbird enriches the alert with incident details, affected systems, and SLA countdown timers to accelerate response.
When service requests progress through fulfillment stages, Redbird sends contextual updates to the original requester in Teams. Users receive status changes, assignment notifications, and completion confirmations without leaving their communication flow.
Redbird queries ServiceNow for open incidents, SLA breaches, and resolution metrics, then compiles formatted reports delivered to Teams channels each morning. Leadership teams get instant visibility into service health without logging into ServiceNow dashboards.
For scheduled change advisory board meetings or incident reviews, Redbird extracts decisions and action items from Teams meeting transcripts and attaches them to corresponding ServiceNow change or problem records. This creates an auditable record linking discussions to formal ITSM processes.
Redbird pulls Teams organizational structure, department assignments, and active status into ServiceNow user profiles. This enables smarter incident routing based on real-time availability and ensures assignment logic reflects current team structures.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize Microsoft Teams and ServiceNow with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands both Microsoft Teams conversation structures and ServiceNow's ITSM data model, so you can bridge communication and service management without middleware complexity.
Redbird reads Teams channel structures, message threads, reactions, and file attachments alongside ServiceNow incident tables, CMDB relationships, assignment groups, and workflow states. The AI maps conversation participants to ServiceNow user records, extracts service impact from chat context, and understands when a Teams discussion should trigger incident creation versus knowledge article updates. No manual field mapping required for standard ITSM schemas.
faster incident creation from Teams than manual ticket entry
Redbird can pull from Microsoft Teams and ServiceNow simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either Microsoft Teams or ServiceNow.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from Microsoft Teams into ServiceNow, or from ServiceNow back into Microsoft Teams. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start automations from any event in Microsoft Teams or ServiceNow and take action across both systems instantly.
Fires when a new message appears in specified Teams channels, including threaded replies and mentions.
Triggers when calendar events are created or modified in Teams, capturing attendees and agenda details.
Activates when documents, images, or other files are shared in Teams conversations or file tabs.
Send formatted messages, cards, or alerts to specific Teams channels with mentions and attachments.
Deliver private notifications or updates to individual Teams users via 1:1 chat.
Modify embedded dashboards, lists, or data displayed in Teams channel tabs.
Fires when new incidents are logged or existing incident fields change in ServiceNow.
Triggers when incident or request SLA timers reach warning thresholds or violation states.
Activates when change requests move through approval workflows or reach implementation status.
Generate new ServiceNow incidents with specified priority, category, assignment group, and description.
Append comments, resolution details, or status updates to existing incident work note histories.
Route tickets to specific assignment groups or individual resolvers based on classification or urgency.
See how Redbird AI bridges Microsoft Teams and ServiceNow in minutes. Automate incident workflows, route service requests intelligently, and keep your team aligned without platform switching.