Automate incident notifications, ticket updates, and service desk alerts between ServiceNow and Slack. Stop manually copying ticket details into Slack channels or switching between systems to track critical incidents and SLA breaches.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
Automatically notify on-call teams in Slack the moment high-priority incidents are logged in ServiceNow. Include ticket details, severity, affected services, and assigned engineer in formatted Slack messages. Enable rapid response without monitoring the ServiceNow queue.
Allow teams to escalate issues directly from Slack conversations by reacting with specific emojis or using slash commands. Automatically generate ServiceNow tickets with message context, thread participants, and timestamp metadata. Eliminate manual ticket creation for urgent requests.
Keep stakeholders informed by posting status updates to original Slack notification threads whenever tickets move through workflow states. Include assignee changes, resolution notes, and estimated resolution times. Reduce 'what's the status?' questions flooding IT teams.
Compile ServiceNow SLA performance data and deliver formatted summaries to Slack channels each morning. Break down metrics by team, incident category, and severity level. Surface patterns and risks without building custom dashboards or running manual queries.
Send pending ServiceNow change requests directly to approvers in Slack with context and risk assessment. Enable managers to approve or deny with interactive buttons that update ServiceNow instantly. Accelerate change management without email chains or portal logins.
Automatically attach relevant Slack thread history, participant lists, and shared files to ServiceNow tickets created from Slack. Preserve troubleshooting context and initial user reports. Give service desk agents complete visibility into the issue timeline.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize ServiceNow and Slack with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird understands ServiceNow's ITSM data model and Slack's messaging architecture, so you can build sophisticated workflows between incident management and team communications without custom code.
Redbird maps ServiceNow incident, problem, and change request schemas to Slack's messaging, user, and channel structures automatically. Our AI understands assignment groups, CI relationships, workflow states, and SLA timers in ServiceNow — then formats them into actionable Slack notifications with proper threading, mentions, and interactive components. No need to manually configure field mappings or build custom notification templates for every ticket type.
faster than building ServiceNow-Slack integrations with custom scripts or webhook configurations
Redbird can pull from ServiceNow and Slack simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either ServiceNow or Slack.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from ServiceNow into Slack, or from Slack back into ServiceNow. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start workflows from any ServiceNow incident event or Slack interaction, and push updates back to either system in real-time.
Fires when a new incident ticket is logged in ServiceNow with configurable priority or category filters.
Triggers when incident ownership changes or tickets are routed to different assignment groups.
Activates when tickets approach or exceed SLA thresholds for response or resolution time.
Change ticket state, add work notes, or update resolution fields in ServiceNow records.
Generate new problem tickets from aggregated incident data or Slack-reported patterns.
Route tickets to specific assignment groups or individual engineers based on Slack inputs or AI classification.
Detects specific terms or phrases in channel messages that indicate incidents or service requests.
Fires when users react to messages with designated emojis to flag issues or request escalation.
Activates when team members invoke custom Slack commands for ticket creation or status lookups.
Send formatted incident notifications, status updates, or reports to designated Slack channels.
Notify specific users or groups about ticket assignments, approvals, or escalations via Slack DM.
Reply to existing Slack threads with ticket status changes, resolution notes, or follow-up actions.
Connect ServiceNow and Slack in minutes and automate incident response workflows that currently require constant context-switching and manual updates between systems.