Sync GitHub with ServiceNow to automate incident creation from production deployments, track change requests against commits, and surface engineering velocity in service desk workflows. Stop manually copying deployment details into change tickets or hunting through repositories to diagnose service incidents.
Redbird gives your team ready-to-run workflows — just connect your accounts and go.
When a production release is tagged in GitHub, automatically generate a change request in ServiceNow with deployment details, affected services, commit history, and contributor information. Track every production change through proper ITIL processes without slowing down engineering teams.
When an incident is created in ServiceNow, automatically surface recent commits, deployments, and code changes from related repositories. Engineering teams see exactly what changed before the incident occurred, reducing mean time to resolution.
Convert ServiceNow problem tickets into tracked GitHub issues with complete context including affected users, incident history, and service impact. Engineering backlogs stay synchronized with operational priorities without manual ticket translation.
Automatically update change request status in ServiceNow when CI/CD pipelines finish, including deployment results, test coverage, and rollback information. Operations teams have real-time visibility into deployment health without polling developers.
Build comprehensive post-mortem reports that merge ServiceNow incident timelines, resolution steps, and affected services with GitHub deployment logs, commit diffs, and contributor activity. One automated report replaces manual data gathering across both systems.
When high-priority incidents are created in ServiceNow, automatically create GitHub issues in the affected repositories and notify the right teams. Engineering learns about production issues in their workflow, not through escalation emails.
No engineers, no pipelines to maintain. Redbird handles the connectivity — you focus on the outcome.
Authorize GitHub and ServiceNow with OAuth or API credentials. Redbird never stores your data — it just passes through.
Tell Redbird what to do in plain language — no SQL, no code, no configuration files required.
Redbird shows you exactly what it will do before running anything. Approve the workflow, set a schedule, and switch it on.
Workflows run on your schedule or on triggers. Every run is logged. Adjust with natural language at any time.
Redbird AI understands both GitHub's development artifacts and ServiceNow's ITSM workflow structure, mapping commits to change requests and incidents to code deployments without configuration.
Redbird automatically parses GitHub commit metadata, pull request approvals, release tags, and workflow run results, then maps them to ServiceNow change requests, incidents, problems, and configuration items. The AI identifies which commits belong to which services, extracts deployment risk from code review comments, and surfaces relevant engineering activity when incidents occur. No need to maintain mapping tables or write custom scripts to translate development events into ITIL processes.
faster change request creation compared to manual deployment logging
Redbird can pull from GitHub and ServiceNow simultaneously, merge the results, and format a polished report — sent on a schedule or on demand.
Set conditions in natural language. Get notified in Slack or email the moment a threshold is crossed in either GitHub or ServiceNow.
SOC 2 Type II certified. Data flows encrypted in transit and at rest. Fine-grained permission controls with full audit logs.
Push data from GitHub into ServiceNow, or from ServiceNow back into GitHub. Resolve conflicts with configurable merge rules.
Every workflow run is logged — what ran, what changed, and why. Replay or revert any individual step at any time.
Start workflows from any GitHub repository event or ServiceNow ticket update, and take action across both platforms automatically.
Trigger when a new release is tagged and published in any repository.
Trigger when code is merged into main, master, or designated production branches.
Trigger when CI/CD pipelines finish with success, failure, or cancellation status.
Open a new GitHub issue with labels, assignees, milestone, and full description.
Post automated comments to PRs with deployment status, test results, or alerts.
Set status checks on commits based on external validation or approval workflows.
Trigger when new incidents are opened or priority/status changes occur.
Trigger when change requests enter the approval workflow or move to implementation.
Trigger when problem management creates records requiring engineering investigation.
Generate change requests with implementation plans, risk assessments, and affected CIs.
Append technical details, resolution steps, or deployment information to incident records.
Modify CI records to reflect code deployments, service dependencies, and version information.
Connect GitHub to ServiceNow and bridge the gap between development velocity and operational compliance. Automate the workflows that keep engineering and IT ops aligned.